Privacy Policy

Last Updated: March 15, 2025

At vorenthasiq, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services at 130 Old Northern Rd, Baulkham Hills NSW 2153, Australia.

We're committed to transparency. If something here doesn't make sense or you have questions, reach out to us at help@vorenthasiq.com or call +61414224122.

Information We Collect

We collect different types of information depending on how you interact with our business growth services. Some information you give us directly, other information we collect automatically when you use our platform.

Personal Details

Name, email address, phone number, business name, and postal address when you register or contact us.

Business Information

Company size, industry sector, financial goals, and business challenges you share during consultations.

Usage Data

How you navigate our site, which resources you access, time spent on pages, and device information.

Communication Records

Emails, chat messages, phone call notes, and feedback you provide to our team.

We don't collect sensitive personal information unless it's necessary for specific services you've requested. And we'll always ask for your explicit consent first.

How We Use Your Information

Your data helps us provide better services and support your business growth effectively. Here's what we do with the information we collect:

Deliver the financial education and business growth services you've signed up for
Respond to your inquiries and provide customer support
Send you relevant updates about our programs, workshops, and resources
Improve our platform based on how people actually use it
Process payments and maintain accurate financial records
Comply with Australian legal and regulatory requirements
Detect and prevent fraud or misuse of our services
Create anonymized analytics to understand broader trends

We won't sell your personal information to third parties. That's not our business model, and frankly, it shouldn't be anyone's.

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 and the Australian Privacy Principles (APPs), we process your personal information based on:

Consent

When you sign up for our services or subscribe to our newsletter, you're giving us permission to use your information for those specific purposes.

Contractual Necessity

We need certain information to deliver the services you've purchased or requested. Can't really help you grow your business if we can't contact you.

Legal Obligations

Australian law requires us to keep certain records, particularly for financial transactions and tax purposes. We're complying with regulations from ASIC, the ATO, and other relevant bodies.

Legitimate Interests

We process some data to improve our services, prevent fraud, and maintain security. This benefits both you and us, as long as it doesn't override your privacy rights.

Sharing Your Information

We keep your information within our organization whenever possible. But sometimes we need to share data with specific third parties to provide our services effectively:

Service Providers: Payment processors, email platforms, hosting services, and analytics tools that help us run our business. These companies are contractually obligated to protect your data and can only use it for the specific services they provide to us.

Professional Advisors: Accountants, lawyers, and consultants who need access to certain information to provide professional services. They're bound by professional confidentiality obligations.

Legal Requirements: Government agencies, regulators, or law enforcement when required by Australian law. We'll notify you about such requests unless legally prohibited from doing so.

We don't share your information with marketing companies, data brokers, or anyone else who wants to use it for their own purposes. Your data stays focused on supporting your business growth.

Your Privacy Rights

Access Your Data

You can request a copy of all personal information we hold about you. We'll provide this within 30 days in a clear, accessible format.

Correct Inaccuracies

If something we have on file is wrong or outdated, let us know. We'll update it promptly and notify any third parties who received the incorrect information.

Request Deletion

You can ask us to delete your personal information, subject to legal record-keeping requirements. Some data must be retained for tax and regulatory compliance.

Opt Out of Marketing

Unsubscribe from promotional emails at any time. You'll still receive essential service-related communications.

Object to Processing

You can object to how we use your data for certain purposes. We'll review your request and stop processing unless we have compelling legitimate grounds.

Lodge a Complaint

If you're unhappy with how we handle your information, contact us first. If we can't resolve the issue, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

How We Protect Your Information

Security isn't just about technology. It's about processes, training, and constant vigilance. Here's how we protect your data:

Encryption

All data transmitted between your browser and our servers uses TLS encryption. Sensitive data at rest is also encrypted using industry-standard protocols.

Access Controls

Only authorized team members can access personal information, and only when necessary for their role. We use multi-factor authentication and regular access reviews.

Regular Audits

We conduct quarterly security assessments and annual third-party audits to identify and address vulnerabilities.

Staff Training

Our team receives regular privacy and security training. Everyone understands their responsibility to protect your information.

Incident Response

We have a documented breach response plan. If something goes wrong, we'll notify affected individuals and the OAIC within 72 hours as required by law.

No system is completely immune to attacks, but we take reasonable steps to minimize risks and respond quickly if issues arise.

Data Retention

We don't keep your information longer than necessary. Retention periods vary based on the type of data and legal requirements:

Data Type	Retention Period	Reason
Account Information	Duration of relationship plus 7 years	Australian tax and financial records requirements
Payment Records	7 years from transaction date	ATO compliance and audit requirements
Marketing Preferences	Until you unsubscribe or 3 years of inactivity	Maintaining current opt-out lists
Support Communications	3 years from last contact	Service quality and dispute resolution
Website Analytics	26 months	Understanding usage patterns and improvements

When we no longer need your data, we securely delete or anonymize it. Deletion means permanent removal from our active systems and backups.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our services. You can control cookie settings through your browser.

Essential Cookies

These are necessary for the website to function properly. They enable basic features like page navigation, secure access to your account, and form submissions.

Analytics Cookies

We use these to understand which content is helpful and where people struggle. This helps us improve the platform and create better resources.

Preference Cookies

These remember your choices like language settings or region preferences so you don't have to reset them each visit.

We don't use advertising cookies or share your browsing data with ad networks. Our focus is on providing useful services, not targeted advertising.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate servers in other countries, including the United States and the European Union.

When data is transferred internationally, we ensure appropriate safeguards are in place through:

Contracts with service providers that include data protection obligations
Verification that recipient countries have adequate privacy protections
Use of standard contractual clauses approved by privacy regulators
Regular reviews of third-party security practices and compliance

You have the right to know where your data is stored and processed. Contact us if you'd like specific details about data locations for our current service providers.

Children's Privacy

Our services are designed for business owners and professionals. We don't knowingly collect information from individuals under 18 years of age.

If we discover that we've inadvertently collected data from someone under 18, we'll delete it promptly. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account and request deletion of your data.

Questions About Your Privacy?

We're here to help. If you have concerns about how we handle your data or want to exercise any of your privacy rights, reach out to us:

Email: help@vorenthasiq.com

Phone: +61414224122

Mail: 130 Old Northern Rd, Baulkham Hills NSW 2153, Australia

We'll respond to privacy requests within 30 days and work with you to resolve any concerns.